24/7 Customer Support for iGaming Operators
Dedicated B2B support for online casinos, sportsbooks, betting platforms, and game aggregators — anytime, anywhere.
Why SourceCodeLab’s Customer Support Stands Out
We understand that in the iGaming industry, downtime costs revenue. That’s why our B2B support team is built specifically for platform operators, casino brands, and white-label providers who cannot afford delays.
- 99.9% uptime SLA with real-time monitoring
- Dedicated account manager for every client
- Multilingual support (English, Spanish, Portuguese, Russian, Hindi)
- Average response time under 4 minutes (24/7/365)
- Technical experts with 8+ years in iGaming backend
- Direct access to developers (no endless ticket loops)
How to Reach Our iGaming Support Team
Email Support
For detailed queries, integration issues, or documentation:
support@sourcecodelab.co Response within 15–60 minutesPriority Phone Support
Direct call for critical issues (reserved for active clients)
+91 8799 372 589 India | WhatsApp & Voice | 24/7We Help With Everything iGaming
Platform & Technical
- Casino/Sportsbook platform issues
- Game integration problems
- Payment gateway errors
- API & backend connectivity
- SSL, CDN, server performance
Business & Compliance
- KYC/AML setup assistance
- License-related technical changes
- Bonus & promotion configuration
- Affiliate system support
- Responsible gaming tools
Frequently Asked Questions
How fast do you respond during peak traffic?
Even during major events (World Cup, IPL, etc.), our average response remains under 5 minutes. We scale team size during high-traffic seasons.
Do you provide support in Spanish / Portuguese?
Yes. We have native Spanish and Portuguese speakers available 24/7 for Latin America and Brazil markets.
Can we get a dedicated Slack/Telegram channel?
Yes — all Premium and Enterprise clients get a private Slack or Telegram channel with direct developer access.
What if the platform goes down at 3 AM?
We have on-call senior engineers 24/7. Critical issues (P1) are resolved in under 30 minutes on average.
Need Help Right Now?
Don’t wait. Our iGaming experts are standing by.